Business Transformation

Business Process Reengineering

Business process reengineering refers to the fundamental and dramatic change in business performance achieved through a structured approach to redesigning workflows and business processes. This is encouraged by defining the organisation as a series of end-to-end processes (starting at the supplier) that exist to deliver customer value. Business process reengineering recognises that delivering the optimum value requires cohesion between innovative new process, people, technology and infrastructure enablers. WalterTurnbull’s business process reengineering methodology is build around innovative process redesign and pragmatic change management tactics.

Benchmarking and Performance Management

Performance management requires proactive monitoring against a set of performance measures used at all levels throughout the organisation that are logically linked to strategy, objectives and critical success factors. These measures should drive the business strategy throughout the organisation so that all people in the organisation understand what the strategy is and how their work and performance are linked to that overall strategy. Selected performance measures provide a coherent basis for the assessment of organisation performance and development.

Benchmarking is a systematic process through which an organisation compares the performance of its business processes or activities against others. This can include internal comparisons across divisions or work units at various locations and external comparisons against other organisations that undertake similar processes or activities.

Applied Change Management TM

All organisations are faced with the dilemma of how to effectively manage change in all of its manifestations. Applied Change Management TM is WalterTurnbull’s methodology for assisting organisations successfully manage the broad range of change scenarios. Applied Change Management TM is an approach to managing change implementations that transcends the traditional ‘warm and fuzzy’ approach and focuses on aligning an organisations people, processes, infrastructure, culture and systems with any change initiative. Fundamental to this model is the requirement to manage change at both the macro and micro level.

Strategic Human Resource Management Consulting

Staff represent the major asset, investment and risk for many organisations. Effective Human Resource Management strategies aim to achieve optimal performance from this investment by aligning the way that staff are managed with the direction and needs of the organisation. Effective HRM practice in organisations ensures that the strategic, operational and transactional elements of HRM are all aligned towards corporate goals and objectives. Effective HRM understands that whilst staff are an asset that need to be developed and nurtured, they are also a resource that need to be understood and proactively managed.

Training Design and Delivery

Investing in training is central to getting the maximum return on the considerable investment that an organisation has in its staff, and in managing any skills related risks. WalterTurnbull has substantial skills and experience in both instructional design and delivery. We can develop training manuals and the supporting materials along with the facilitation and delivery plans. We also have a large network of excellent trainers who are skilled at delivering training in a wide range of areas. This approach is particularly effective for the rollout of new systems or tools and for mass induction training initiatives.

Strategic Sourcing Advisory Services

Many organisations have a range of service sourcing strategies that allow a sharper focus on core business and a reduction in costs. WalterTurnbull has experience working with organisations to cost and review internal support services, to help evaluate the feasibility of an alternative sourcing arrangement and to implement the strategic sourcing initiative. Our consultants have worked with large Government Departments advising about information technology and corporate support services delivery arrangements, and with private sector organisations in establishing cost effective alternative service sourcing arrangements for a range of non-core services.

The sourcing of these services is not purely a question of cost reduction, but is a key strategic decision. WalterTurnbull offers extensive expertise and experience in assisting organisations make the right strategic decision for their business. Once the decision is made, we also offer expertise in the implementation of the decision, delivering the business outcomes required by the organisation.

Probity Advising Services

Many organisations have a range of service sourcing strategies that maximise the value and minimise cost of its corporate and ICT service delivery and support, and ultimately enabling sharper focus on core business.

There are a wide diversity of delivery frameworks for corporate services range, each with its benefits and risks. Whether the framework adopted is an insourcing, outsourcing, decentralised, centralised or shared services structure, or a hybrid of two or more, it is essential that model aligns with and supports the business and strategic objectives of the organisation.

WalterTurnbull offers extensive and practical experience working with organisations in developing, implementing, enhancing and maintaining the appropriate strategic sourcing strategy for an organisation, including the evaluation of the feasibility of alternative sourcing arrangement.

Our consultants have worked with large Government Departments advising about information technology and corporate support services delivery arrangements, and with private sector organisations in establishing cost effective alternative service sourcing arrangements for a range of non-core services.